Customer Service Policy

This Customer Service Policy applies to all purchases made on our official website, covering all men’s and women’s footwear products available in our store. The policy aims to standardize our service procedures, protect the legitimate rights and interests of all global customers, and provide transparent, reliable, and high-quality shopping and after-sales services for every user. All services stipulated below are uniformly applicable to both domestic and international orders without regional distinction.

1. General Shopping Rules

All commodity pricing and transaction settlement on our website adoptunified USD currency standard. There are no hidden fees, service fees, or additional charges during the entire shopping process. We provide free shipping service for all products, and no freight cost will be charged for any order regardless of the order amount and delivery destination.
We specialize in a full range of stylish and comfortable men’s shoes and women’s shoes. We are committed to providing high-quality footwear products with reliable workmanship and trendy designs, and strictly control product quality to ensure every item delivered meets standard quality specifications.

2. Order Processing & Delivery Policy

All valid orders confirmed with successful payment will be processed and arranged for shipment within1 to 3 working days. Our team will complete order sorting, quality re-inspection and packaging efficiently to ensure products are delivered in good condition.
We provide unified global delivery services for all customers. The standard delivery time is 6 to 12 working days, which is uniformly applicable to all domestic and international regions. In addition to standard delivery, we also provide expedited delivery options for customers with urgent needs to shorten the delivery cycle and meet urgent wearing and use demands.
We cooperate with stable global logistics providers to ensure safe, stable and trackable order transportation. Customers can check the real-time logistics status of their orders through the official order inquiry channel during the delivery period.

3. Return Service Rules

We support a worry-free 60-day return policy for all footwear products sold on our website. From the date customers receive the goods, eligible products can apply for return service within 60 days if the products are unused, kept in original condition and original packaging, and meet the standard return conditions.
Applicable return scenarios include but are not limited to inappropriate size, unmatched style, personal preference adjustment, and non-artificial product quality problems. All return applications will be reviewed by our professional after-sales team in strict accordance with the unified return standards, with fair and standardized review procedures for all global customers.

4. Refund Processing Rules

After the returned goods are received, inspected and verified to comply with the return regulations, we will initiate the official refund process. The refund processing cycle is 5 to 10 working days. All refunds will be returned through the original payment channel.
The refund progress is fully transparent, and customers can check the refund status through the order background. We will strictly follow the unified processing cycle to complete the refund settlement to ensure the security and timeliness of customer funds.

5. Customer Support & Communication

We provide professional and dedicated customer support for all shopping-related inquiries, including product information consultation, order status inquiry, logistics problem feedback, return and refund guidance, and other related service needs.
For any questions, suggestions or service demands, please contact us through the Contact Us page on our official website. All official contact information including email addresses is displayed on the Contact Us page. Our customer service team will respond professionally and solve your problems efficiently to ensure a pleasant shopping experience.

6. Service Commitment

We always take customer satisfaction as the core service tenet. All service links including order processing, logistics distribution, after-sales return and refund implement unified global standards, ensuring equal, fair and high-quality services for every customer from all regions. We will continuously optimize our service system, improve service efficiency, and strictly control product and service quality to create a safe, transparent and reassuring shopping environment for global footwear consumers.