Refund Policy

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and time limits for all orders placed on our official footwear website. This policy applies to all men’s and women’s footwear products sold on our platform, covering all domestic and international customer orders. All transaction settlements on our website are uniformly denominated in USD, and all refund services follow unified global standards to ensure fair, transparent, and consistent after-sales protection for every user.

1. General Refund Terms

We adhere to a customer-oriented service principle and provide standardized and efficient refund services for eligible orders. All products in our store enjoy free shipping, and no shipping fees will be deducted during the refund process. Customers can apply for a refund in compliance with the rules within the valid after-sales cycle. Once the refund application is verified and approved, we will complete the full refund processing strictly in accordance with the stipulated time limit.
This refund policy corresponds to our 60-day return service rule. All valid return applications that meet the return conditions will enter the official refund process after our team completes product inspection and verification. We guarantee that all refund procedures are standardized, with no hidden deductions or arbitrary processing rules.

2. Eligible Refund Scenarios

Customers are entitled to apply for a refund under the following valid and compliant scenarios: unused products with intact packaging within the 60-day return period, inappropriate shoe size, style mismatch, unsatisfactory product appearance that does not affect secondary sales, and non-human-induced product quality problems. In addition, we support refund applications for abnormal order situations such as unsuccessful order payment, repeated payment, and order cancellation before shipment.
All refund application reviews adopt a unified standard for global customers, with no regional differences. As long as the application meets the official regulations, we will actively complete the refund follow-up work to protect customer shopping rights and interests.

3. Refund Processing Timeframe

After we receive your returned items and complete comprehensive inspection to confirm that the products fully comply with return and refund regulations, we will initiate the official refund procedure immediately. The standard refund processing period is 5 to 10 working days.
All refunds will be returned through the original payment channel used for order settlement. The specific arrival time of the refund may be slightly affected by the processing cycle of the third-party payment platform, but we will strictly follow our internal processing standards to promote the completion of refund settlement within the specified time limit.

4. Order Shipment & Refund Instructions

All orders on our platform will be shipped within 1 to 3 working days after successful payment, with a unified global delivery cycle of 6 to 12 working days for both domestic and overseas orders, and expedited delivery services are available for urgent needs. For orders that have not been shipped, customers can apply for direct order cancellation and full refund at any time, with no service fee charged.
For orders that have been shipped or delivered, refund applications must be processed in accordance with the 60-day return policy. We do not support unconditional refund applications for completed orders that exceed the valid return period or do not comply with return specifications.

5. Ineligible Refund Situations

To ensure standardized and fair operation of the platform, we do not support refund applications under the following circumstances: products damaged, worn, stained, or with incomplete original packaging due to personal use, man-made damage to product appearance and performance, return and refund applications exceeding the 60-day valid after-sales period, and invalid applications fabricated with false reasons.
In addition, any customized or specially processed products that are clearly marked as non-returnable and non-refundable on the product page are not eligible for refund services unless there are serious quality problems confirmed by our official inspection.

6. Refund Process Guidelines

First, customers need to submit a return and refund application through the official order channel and provide relevant valid proof materials as required. Second, our after-sales team will review your application information within a reasonable time and feed back the review result and return operation guidelines. Third, customers need to send back the products in compliance with the regulations and wait for our warehouse inspection and verification. Finally, after the verification is passed, we will complete the refund settlement within 5 to 10 working days.

7. Customer Support

If you encounter any problems during the refund application process, including application consultation, progress inquiry, problem feedback and dispute coordination, please contact our professional customer service team through theContact Us page on our official website. All official contact methods and email addresses are displayed on the Contact Us page. We will provide professional guidance and efficient after-sales solutions for all your refund-related demands.

8. Policy Revision

We reserve the right to adjust and optimize this Refund Policy in real time according to platform service upgrades and industry standard updates. The updated policy content will be officially released on our website and take effect immediately. Your continued use of our platform shopping and after-sales services will be deemed as your recognition and acceptance of the latest Refund Policy.