Shipping Policy

This Shipping Policy governs all order processing, shipment arrangements, delivery timelines, and logistics services for all men’s and women’s footwear products purchased on our official website. This policy applies uniformly to all domestic and international orders with no regional differentiation. All transactions are settled in USD, and we provide free shipping for every product listed on our platform. By placing an order on our website, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

Once your order is successfully placed and payment is confirmed, our team will begin processing your purchase immediately. Standard order processing and shipment preparation will be completed within 1 to 3 working days. The processing procedure includes order verification, product quality inspection, professional packaging, and logistics arrangement to ensure your footwear items are in perfect condition before dispatch.
Orders submitted on weekends or non-working holidays will be processed on the next available working day. We maintain an efficient order management system to ensure all orders are arranged in chronological order without unnecessary delays.

2. Global Delivery Timeframe

We provide unified global delivery services covering all domestic and international regions. The standard delivery time for all orders is consistently 6 to 12 working days after shipment. This unified delivery timeline applies to all customer orders worldwide, ensuring equal and standardized logistics service for every user.
Our logistics system is stable and well-managed to guarantee smooth transportation of all footwear products. While we strive to deliver all orders within the stated timeframe, occasional minor delays may occur due to uncontrollable factors such as regional logistics adjustments, weather conditions, or local customs processing. All delivery time frames are estimated and not fully guaranteed.

3. Expedited Delivery Service

To accommodate customers with urgent shopping and wearing needs, we offer optional expedited delivery services on all eligible orders. The expedited service is available for both domestic and international orders, helping shorten the standard waiting time and deliver your purchased shoes in a faster and more efficient manner. Relevant expedited service rules will be referenced during the order checkout process.

4. Free Shipping Benefit

All products displayed on our official website qualify for full free shipping service. We do not charge any delivery fees, handling fees, or hidden logistics costs for any order, regardless of order quantity, order amount, or delivery destination. This free shipping policy is permanently effective for all individual customer orders on our platform.

5. Logistics Tracking & Order Updates

Once your order is dispatched, you will receive an official order update notification. You can track the real-time logistics status, transportation progress, and delivery updates through the official order inquiry channel on our website. We cooperate with reliable global logistics providers to ensure traceable, safe, and stable delivery for all footwear orders.
If your order shows abnormal logistics status such as long-term stagnation or delayed update, you can submit a consultation request for our team to check and follow up on your order situation in a timely manner.

6. Delivery Address Responsibility

Customers are responsible for providing accurate, complete, and valid delivery address information and correct contact details when placing orders. We will strictly deliver packages according to the address information submitted in your order. We will not be liable for delivery failure, package loss, or re-delivery costs caused by incorrect address input, missing information, or invalid contact information provided by customers.

7. Undeliverable & Returned Packages

If a package is returned due to unsuccessful delivery caused by customer reasons, including invalid address, unclaimed package, or refusal to receive without valid reasons, the subsequent processing of the package will follow our after-sales and refund policy rules. Related logistics losses caused by customer subjective reasons shall be handled in accordance with unified platform regulations.

8. Shipping Related Customer Support

For any questions regarding order processing status, delivery time inquiries, expedited service consultation, logistics abnormality feedback, and other shipping-related issues, please contact our professional customer service team through the Contact Us page on our official website. All official contact channels and email addresses are published on the Contact Us page for your consultation and support.

9. Policy Updates

We reserve the right to update and optimize this Shipping Policy in accordance with service upgrades, logistics resource adjustments, and industry standard changes. Any revisions will take effect immediately after being posted on our official website. Your continued use of our website and services constitutes your acceptance of the latest Shipping Policy terms.